FAQ - Businesses
I am having trouble registering
What is the difference between a Listing and an Event?
A Listing is a place to showcase your business - it is your page on the Suffolk Kids website, and it appears under the Family Guide. Listings include all information about what you can offer for your customers or visitors, and what they can expect to experience. (To add your Listing, go to “Submit Family Guide” on the top right hand side of the screen. You will be prompted to register first, then you can add your listing).
An Event is something that is happening on a particular date, which members of the public are invited to attend. *** This is exclusive to Premium subscribers. You can add classes, workshops, or special events that you are running. These will show on the main calendar and can also be linked to your business Listing ( See our "Show your business events and workshops on your listing"). It may be a free event, or one which people will pay for. If advance booking is required, please make sure this is clear. Take a look at our "Add an event" Tutorial for further help.
I can’t find a category that fits my business
If this is the case please let us know what you think we're missing by dropping us a line via the Contact Us page, ensuring you include "Categories" in the subject line, and we will review your suggestion and get back to you.
I am not able to add my opening times
You can add one opening time and one closing time for each day of the week in the dedicated Opening Times area. However, we do understand that some businesses need more flexibility in their hours, so if your business operates more specific hours we recommend that you add your detailed opening times in the More Info section of your listing (you can use text formatting to highlight this information if you wish).
Why isn't my business appearing under all the categories I selected?
To ensure that this website continues to be the best way for Suffolk families to find things to do with their children, we regularly review what appears in category searches. This means that sometimes we will remove a category from a business if it does not seem relevant, replacing it with a more appropriate category wherever possible.
We recommend that you focus on three or four relevant categories to ensure your listing is seen in all the right places. If you add an excessive amount of categories, or select categories that are not relevant, we reserve the right to apply our Fair Use Policy - under these circumstances your listing will be removed, although we will always do our best to let you know when this is going to happen.
Where can I add my events?
You need to be a Premium subscriber to add your event to the calendar. You'll also be able to share workshops, classes & lessons. As a FREE subscriber you can add basic details and general information about your business. Please take a look at our pricing comparison table.
I represent a charity and would like to add our events - how do I do this?
We are happy to help promote one off community events. Just use the Contact Us page to let us know, making sure that you include "Charity Events" in the subject line. If you could also include a link to your Facebook event page, that would be awesome.
What does a FREE listing look like?
A free listing includes:
**Business Name | **Address | **Telephone number | Website address | Interactive Google map of your location | Automated image from our image library | Overview information about your business or service | Opening times | Facilities | Prices
** Minimum mandatory information.
When you access your free listing, you will see an Edit button, so you can manage your listing whenever you want. Please take a look at the FREE listing features, on the tutorial here.
How do I add a FREE listing?
You will need to register first and then click on the “Submit Family Guide” button on the top right hand side of the screen. See the tutorial here.
How can I claim my business listing?
If you have found your business listing on the Suffolk Kids website and would like to claim it, you will need to register first. Then send us an email with "Claim Listing" in the subject line and your business name in the email message to email@example.com. We will allocate your registered E-mail to the listing on the website. Once this is done, we will let you know and you will be able to make changes. Please refer to our "Claim a FREE listing" Tutorial here
How do I upgrade my listing?
If you have a FREE listing and would like to get the benefits of a Premium account, simply go to our pricings page and click on the Buy Now button under the Premium section. In only a few minutes your existing listing will be automatically upgraded with all the features of a Premium account.
Why is my FREE listing not showing anymore.
To keep the directory up to date, listings expire after 90 days of inactivity. Expired listings are not deleted though, they are just deactivated. If you would still like your FREE listing, simply e-mail us, with "Reactivate Listing" in the subject line and your business name in the email message, and we will reactivate it for you.
If you access your listing to edit or update information at least once in every 90 days, it will remain active.
I would love to upgrade to a Premium listing.
Great decision! If you already have a FREE listing simply go to our advertising page and buy a Premium subscription,
Do you need further help with your listing? Please take a look at the tutorials
I run workshops and weekly classes, where can I add them?
You can add them as events and they will show on the Suffolk Kids Calendar. You will also be able to link them to your (Family Guide) listing. Please take a look at the tutorial here.
How do I feature my listing/event?
Featuring your business listing and events is very easy. Simply go to your Dashboard, select Manage Listing and tick the box next to the listing you would like to feature - then select Choose an operation - feature content as Top Pick. You are allowed to feature up to 4 items at any one time. For the Tutorial please click here
What is the difference between a FREE and Premium Subscription?
There is a big difference! Premium subscribers can add events, feature their listings, they are shared on our social media with thousands of followers and loads more!
As a small business, you can basically use a Premium listing as a mini website where you can share your events and workshops, and showcase your products on your photo & video gallery.
Why invest in a website, worry about hosting fees and spend loads of time and effort supporting and maintaining it, when you can be listed with us for a fraction of the cost and effort. For more information take a look at the Pricing comparison table and Premium listing Features tutorial.
I just bought a Premium Subscription, how do I manage my listings?
We have made sure the management panel is a simple but effective tool for our subscribers. Please take a look at the Tutorial here.
How do I add events?
A Premium subscription is great for businesses that run classes, workshops and events. You can add a one-off event, an event that takes place on consecutive dates, or recurrent events that take place on different dates. Please take a look at the Tutorial for more information, or take a look at this video. If at any point you have any questions, please just drop us an e-mail!
How do I go back to a FREE listing?
If you no longer need to have any listings or events, or would like to take a break on the website, you can close your Premium Subscription at any time after the initial 3 months minimum contract (although we'll be really sorry to see you go!). Just sign in, then go to Dashboard and select My Subscriptions. Then click on the drop down menu "Choose an operation" and select Stop subscription. Downgrades will take effect from the expiry date of the current plan. Unfortunately we do not offer refunds. See the Tutorial here.
I paid for 6 months - what happens when my next payment is due?
Once your offer has expired, you will automatically join our monthly subscription of £10/month. You can also check when your next payment is due by checking the "My Subscriptions" tab in your Account area. You can cancel at anytime.
How can I redeem a coupon?
You will be able to add a voucher code at the checkout stage of your subscription payment. Simply enter the coupon details in the Coupon Code box and click "Add Coupon".
Do you offer promotional packages?
We have developed an alternative to expensive promotional packages. We want to give small businesses the best chance of success, and to achieve this we have put together an efficient and cost effective plan. When you pay for 6 months in advance, not only do you get a discounted rate, you can also choose to take advantage of a few extra benefits, such as sharing your news, your vouchers and offers beyond just your regular listing and events. We have simplified the promotional process, which saves both you and us time and makes these special promotional opportunities achievable within the discounted 6 months subscription.
For further help and support, take a look at our helpful tutorials:
FREE listings SLIDE TUTORIALS
Premium Listings SLIDE TUTORIALS